Simple Clothes Drying Rack Placement & Airflow Awareness

Last Updated: December 8, 2025

Contact: privacy@dryingrackguide.my

1. Introduction

Home Clothes Drying Rack Placement Basics Malaysia ("we", "us", "our") is committed to protecting your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

2. Data Controller Information

The data controller responsible for your personal data is:

• Organization: Home Clothes Drying Rack Placement Basics Malaysia
• Location: Johor Bahru, Johor, Malaysia
• Email: privacy@dryingrackguide.my
• General Contact: hello@dryingrackguide.my

3. Personal Data We Collect

We collect the following categories of personal data:

• Identity Information: Full name
• Contact Information: Email address
• Geographic Information: State of residence in Malaysia
• Preference Information: Main focus area of interest
• Technical Information: IP address, browser type, device information, cookies
• Usage Information: Pages visited, time spent on site, interaction patterns

4. How We Collect Your Data

We collect personal data through:

• Direct submission via our lead capture form
• Automated technologies including cookies and analytics tools
• Voluntary communication through email correspondence

5. Purposes of Data Processing

We process your personal data for the following purposes:

• Delivering educational content and guides you requested
• Communicating with you about drying rack placement information
• Improving our educational platform and content
• Analyzing user preferences and website usage
• Complying with legal obligations
• Sending relevant educational updates (with your consent)

6. Legal Basis for Processing

Under Malaysia's PDPA, we process your data based on:

• Consent: You have explicitly consented to the processing
• Contractual Necessity: Processing is necessary to fulfill our services
• Legitimate Interests: For business operations and service improvement
• Legal Compliance: To comply with Malaysian laws and regulations

7. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Email service providers, hosting providers, analytics platforms
• Legal Authorities: When required by Malaysian law or legal process
• Business Transfers: In the event of merger, acquisition, or asset sale

We do NOT sell your personal data to third parties.

8. Data Security Measures

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit and at rest
• Access controls and authentication protocols
• Regular security assessments and updates
• Employee training on data protection
• Secure data storage with reputable providers

9. Data Retention Period

We retain your personal data for:

• Active Users: As long as you remain subscribed to our communications
• Inactive Users: Up to 3 years from last interaction
• Legal Requirements: Longer if required by Malaysian law

After the retention period, data will be securely deleted or anonymized.

10. Your Rights Under Malaysia's PDPA

You have the following data subject rights:

• Right to Access: Request a copy of your personal data we hold
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Withdraw Consent: Withdraw your consent at any time
• Right to Data Portability: Receive your data in a structured format
• Right to Limit Processing: Request restriction of data processing
• Right to Object: Object to processing for direct marketing

11. Exercising Your Rights

To exercise any of your rights, please contact us:

• Email: privacy@dryingrackguide.my
• Subject Line: "Data Subject Rights Request"
• Include: Your full name, email address, and specific request

We will respond to your request within 21 days as required by PDPA.

12. International Data Transfers

Your data may be transferred to and stored in servers outside Malaysia. When we transfer data internationally, we ensure appropriate safeguards are in place in accordance with PDPA requirements.

13. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance.

15. Contact and Complaints

For privacy-related questions or complaints:

• Email: privacy@dryingrackguide.my
• General Inquiries: hello@dryingrackguide.my

If you are unsatisfied with our response, you may lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

Last Updated: December 8, 2025

Contact: legal@dryingrackguide.my

1. Agreement to Terms

By accessing and using the Home Clothes Drying Rack Placement Basics Malaysia platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Service.

2. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Johor Bahru, Johor, Malaysia.

3. Educational Purpose Only

Our Service provides educational information about clothes drying rack placement and airflow awareness. The content is:

• For informational and educational purposes only
• NOT professional advice or consultation
• NOT a guarantee of specific results or outcomes
• General awareness information for Malaysian households

4. No Guarantees or Warranties

We explicitly disclaim any guarantees regarding:

• Drying times or performance improvements
• Energy savings or cost reductions
• Mold prevention or moisture elimination
• Compliance with building codes or regulations
• Suitability for specific home environments

All content is provided "as is" without warranties of any kind.

5. User Responsibilities

As a user of our Service, you agree to:

• Provide accurate and truthful information
• Use the Service only for lawful purposes
• Not misrepresent your identity or affiliation
• Not attempt to gain unauthorized access to our systems
• Not use automated tools to scrape or harvest data
• Not distribute malware or harmful code
• Respect intellectual property rights

6. Acceptable Use Policy

You may NOT use our Service to:

• Violate any Malaysian laws or regulations
• Infringe on intellectual property rights
• Harass, threaten, or abuse others
• Transmit spam or unsolicited communications
• Impersonate others or misrepresent affiliation
• Interfere with Service operations or security

7. Intellectual Property Rights

All content, materials, and intellectual property on our Service are owned by or licensed to Home Clothes Drying Rack Placement Basics Malaysia:

• Text, graphics, images, and educational content
• Trademarks, logos, and brand elements
• Software code and platform functionality
• Compilations and arrangements of information

You may not reproduce, distribute, or create derivative works without express written permission.

8. User-Generated Content

If you submit content (feedback, questions, suggestions):

• You grant us a non-exclusive, royalty-free license to use it
• You represent that you own or have rights to the content
• You agree not to submit confidential or proprietary information
• We may use your feedback to improve our Service

9. Payment Terms

For any paid services or products:

• All prices are in Malaysian Ringgit (MYR) unless otherwise stated
• Payment is required before access to paid content
• We accept payment methods displayed at checkout
• All sales are subject to our Refund Policy
• We reserve the right to change prices with notice

10. Subscription and Cancellation

For subscription-based services:

• Subscriptions automatically renew unless cancelled
• You may cancel anytime through your account settings
• Cancellation takes effect at the end of the billing period
• No refunds for partial subscription periods
• We may modify subscription terms with 30 days notice

11. Limitation of Liability

To the maximum extent permitted by Malaysian law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount you paid us (if any)
• We are not responsible for losses arising from your use of the Service
• We do not guarantee uninterrupted or error-free service

12. Indemnification

You agree to indemnify and hold harmless Home Clothes Drying Rack Placement Basics Malaysia from:

• Claims arising from your use of the Service
• Violations of these Terms
• Infringement of intellectual property rights
• Harm to third parties caused by your actions

13. Service Modifications and Termination

We reserve the right to:

• Modify, suspend, or discontinue any part of the Service
• Terminate or suspend your access for Terms violations
• Update features and functionality without notice
• Remove content that violates these Terms

14. Third-Party Links and Services

Our Service may contain links to third-party websites or services:

• We do not control or endorse third-party content
• We are not responsible for third-party practices or policies
• Your use of third-party services is at your own risk
• Review third-party terms before engaging with them

15. Dispute Resolution

In the event of a dispute:

• Contact us first at legal@dryingrackguide.my to resolve informally
• We will attempt good-faith resolution within 30 days
• Unresolved disputes shall be subject to Malaysian courts in Johor Bahru
• You agree to pursue claims individually, not as part of class actions

16. Changes to Terms

We may update these Terms periodically. Changes will be posted with an updated "Last Updated" date. Continued use after changes constitutes acceptance of the new Terms.

17. Contact Information

For questions about these Terms:

• Email: legal@dryingrackguide.my
• General Inquiries: hello@dryingrackguide.my

Last Updated: December 8, 2025

Contact: refunds@dryingrackguide.my

1. Overview

Home Clothes Drying Rack Placement Basics Malaysia is committed to customer satisfaction. This Refund Policy outlines the terms and conditions for requesting refunds on our digital products and services.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on eligible digital products:

• Request must be made within 14 calendar days of purchase
• Guarantee applies to first-time purchases only
• You must provide a valid reason for the refund request
• Digital content access may be revoked upon refund approval

3. Eligibility Criteria

To be eligible for a refund, you must meet the following conditions:

• Refund requested within 14 days of purchase date
• Proof of purchase (transaction ID or receipt)
• Valid reason provided (technical issues, dissatisfaction, etc.)
• No previous refunds on your account
• Not in violation of our Terms of Service

4. Non-Refundable Items and Services

The following are NOT eligible for refunds:

• Free educational content and guides
• Subscriptions after the first 14 days
• Services already fully delivered or consumed
• Promotional or discounted items marked as "non-refundable"
• Third-party products or services purchased through our platform

5. How to Request a Refund

Follow these steps to request a refund:

• Step 1: Email refunds@dryingrackguide.my with subject "Refund Request"
• Step 2: Include your full name, email address, and transaction ID
• Step 3: Provide a detailed reason for your refund request
• Step 4: Wait for our team to review (within 3-5 business days)
• Step 5: Receive approval or denial notification via email

6. Refund Review Process

Our refund review process includes:

• Verification of purchase and eligibility
• Review of reason provided
• Assessment of account history and usage
• Compliance check with Terms of Service
• Final decision communicated via email

We reserve the right to approve or deny refund requests at our discretion.

7. Processing Timeline

Refund processing timelines:

• Review Period: 3-5 business days from request submission
• Approval Notification: Within 1 business day of review completion
• Refund Processing: 5-10 business days after approval
• Bank Processing: Additional 3-7 business days depending on your bank

Total refund time may take up to 21 business days.

8. Refund Methods

Refunds will be issued using the original payment method:

• Credit/Debit Card: Refunded to the original card
• Online Banking: Refunded to the originating account
• E-Wallet: Refunded to the same e-wallet
• Alternative methods may be arranged if original method is unavailable

9. Partial Refunds

In certain situations, partial refunds may be granted:

• Significant portion of content already consumed
• Service partially delivered before cancellation
• Subscription cancelled mid-billing cycle
• Technical issues affecting only part of the service

Partial refund amounts are determined on a case-by-case basis.

10. Denied Refund Requests

Refund requests may be denied if:

• Requested after the 14-day guarantee period
• Insufficient or invalid reason provided
• Evidence of Terms of Service violations
• Previous refund history on your account
• Purchase is non-refundable by policy
• Suspected fraud or abuse

11. Chargebacks and Disputes

Regarding payment disputes:

• Contact us before initiating a chargeback
• Chargebacks may result in account suspension
• We will respond to chargeback inquiries with transaction evidence
• Friendly fraud (requesting both refund and chargeback) violates our Terms

12. Subscription Cancellations

For recurring subscriptions:

• Cancel anytime through your account settings
• Cancellation takes effect at end of current billing period
• Refunds for current period subject to 14-day guarantee
• No refunds for previous billing periods
• Access continues until subscription period ends

13. Technical Issues and Service Disruptions

If you experience technical problems:

• Contact support at hello@dryingrackguide.my first
• We will attempt to resolve issues before considering refunds
• Refunds granted if issues cannot be resolved within reasonable time
• Prorated refunds may be offered for extended disruptions

14. Currency and Exchange Rates

For international transactions:

• Refunds issued in original transaction currency
• Exchange rate fluctuations may affect final amount
• We are not responsible for currency conversion fees
• Your bank may charge additional processing fees

15. Policy Updates

We may update this Refund Policy periodically. Changes will be posted with an updated date. Continued purchases after changes constitute acceptance of the new policy.

16. Contact Information

For refund inquiries:

• Email: refunds@dryingrackguide.my
• General Support: hello@dryingrackguide.my
• Response Time: Within 3-5 business days

Last Updated: December 8, 2025

Contact: cookies@dryingrackguide.my

1. Introduction

This Cookie Policy explains how Home Clothes Drying Rack Placement Basics Malaysia uses cookies and similar tracking technologies on our website. This policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices.

2. What Are Cookies?

Cookies are small text files stored on your device when you visit a website:

• They contain information about your browsing activity
• They help websites remember your preferences
• They enable certain functionality and features
• They can be set by the website owner or third parties
• They have expiration dates ranging from session-only to years

3. Types of Cookies We Use

We use several categories of cookies on our website:

A. Strictly Necessary Cookies

• Essential for website operation and security
• Cannot be disabled without affecting functionality
• Examples: session management, security features

B. Functional Cookies

• Remember your preferences and choices
• Enhance user experience
• Examples: language preferences, cookie consent status

C. Analytics Cookies

• Help us understand how visitors use our site
• Collect anonymous usage statistics
• Examples: page views, session duration, bounce rate

D. Marketing Cookies

• Track visitors across websites
• Display relevant advertisements
• Measure campaign effectiveness

4. Specific Cookies Used

Details of cookies on our website:

• cookie_consent: Stores your cookie preferences (1 year)
• session_id: Maintains your session state (session)
• user_preferences: Remembers your settings (6 months)
• analytics_id: Anonymous analytics tracking (2 years)

5. First-Party vs Third-Party Cookies

First-Party Cookies:

• Set directly by our website
• Used for essential functionality and our own analytics
• Under our direct control

Third-Party Cookies:

• Set by external services (analytics, advertising platforms)
• Subject to third-party privacy policies
• May track you across multiple websites

6. Purpose and Use of Cookies

We use cookies for the following purposes:

• Essential Operations: User authentication, security, load balancing
• User Experience: Remember preferences, personalize content
• Analytics: Understand usage patterns, improve our service
• Marketing: Deliver relevant content, measure campaign performance
• Security: Detect and prevent fraudulent activity

7. Cookie Consent and Control

You have control over cookie usage:

• Upon first visit, you'll see our cookie consent banner
• You can accept or decline non-essential cookies
• Essential cookies cannot be disabled
• You can change your preferences anytime
• Your choice is stored for future visits

8. How to Manage Cookies in Your Browser

Most browsers allow you to control cookies through settings:

Google Chrome:

• Settings > Privacy and security > Cookies and other site data
• Choose blocking or deletion options

Mozilla Firefox:

• Settings > Privacy & Security > Cookies and Site Data
• Manage cookie permissions and exceptions

Safari:

• Preferences > Privacy > Cookies and website data
• Block or manage cookies

Microsoft Edge:

• Settings > Cookies and site permissions
• Configure cookie behavior

9. Impact of Disabling Cookies

If you disable cookies, you may experience:

• Reduced website functionality
• Inability to remember login state
• Loss of personalized preferences
• Repeated consent requests
• Less relevant content recommendations

10. Similar Tracking Technologies

In addition to cookies, we may use:

• Local Storage: Stores data locally in your browser
• Session Storage: Temporary storage for current session
• Web Beacons: Tiny images that track page views
• Pixels: Track conversions and user behavior

11. Withdrawal of Consent

You can withdraw cookie consent at any time:

• Click the cookie preferences link in our footer
• Change your browser settings to block cookies
• Clear existing cookies from your browser
• Email cookies@dryingrackguide.my for assistance

Withdrawal does not affect the lawfulness of previous processing.

12. Data Protection and Security

Cookie data is protected through:

• Secure transmission (HTTPS)
• Encryption where applicable
• Access controls and authentication
• Regular security audits
• Compliance with PDPA requirements

13. Third-Party Cookie Policies

We use services that may set their own cookies:

• Google Analytics - Privacy Policy
• Each service has its own privacy and cookie policy
• We recommend reviewing third-party policies
• We are not responsible for third-party practices

14. Cookie Retention Periods

Different cookies have different lifespans:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain until expiration date or manual deletion
• Our Cookies: Typically expire between 6 months to 2 years
• Third-Party Cookies: Governed by third-party policies

15. Updates to This Cookie Policy

We may update this Cookie Policy to reflect:

• Changes in cookie usage
• New tracking technologies
• Legal or regulatory requirements
• Service improvements

Updates will be posted with a new "Last Updated" date.

16. Contact Us About Cookies

For questions about our use of cookies:

• Email: cookies@dryingrackguide.my
• Privacy Inquiries: privacy@dryingrackguide.my
• General Contact: hello@dryingrackguide.my